How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Thereforejohn Tree Service to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template, not legal advice.

What You Can Bring to Us

You can write to us about:

• How your call or contact with Thereforejohn Tree Service went
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The behavior of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If you have trouble with tree work at your home, the usual first step is to take it up with the provider directly and keep a written record.

Please tell us too. Feedback about providers helps keep our network honest, and providers who often fall short may be removed. Know that Thereforejohn Tree Service cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@thereforejohn.property and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you want us to do

After You Send It

We will confirm we got your complaint by email, usually within a few business days. Then we will look into what happened, which may mean contacting the provider. After that, we will write back with what we found and any steps we are taking.

Still Not Happy?

If our answer doesn't satisfy you, reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with licensed contractors, a state or local licensing office may be able to help too.

Contact

Email: contact@thereforejohn.property